YELLOW PIGEON BESPOKE FURNITURE

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07397193016

Shropshire United Kingdom SY7

©2017 YELLOW PIGEON BESPOKE FURNITURE

STORE POLICY

Things You Need to Know

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!

Return and Refund Policy

We gladly accept returns and cancellations: 

Contact us within: 14 days of delivery

Ship items back within: 30 days of delivery

Request a cancellation within: 2 days of purchase

We don't accept exchanges

But please contact us if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

  • Custom or personalised orders

  • Perishable products (like food or flowers)

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

Shipping

We aim to provide a personal service as far as possible and we are pleased to offer free delivery with this piece in person via our own 'Pigeon Post' with a fully blanketed service to 100 mile radius of SY7 8QG postcode within 5-7 business day of receiving your order.  We offer delivery to ground floor only and we shall be in touch directly after your purchase to arrange a suitable delivery date. If you are located outside of our 100 mile radius, we would be delighted to arrange delivery via a third party furniture courier with a fully blanketed service within Mainland UK for a small surcharge per the pricing scale below:

0 - 100 miles within 5 - 7 business days £0

100 - 150 miles within 5 - 7 business days £35

150 - 200 miles up to 14 business days £45

200 - 250 miles up to 14 business days £55

For shipping over 250 miles,  to avoid disappointment please contact us with your postcode for an indicative quote and timeframe

Congestion zone surcharge £11.50

ULEZ surcharge wef 9 April 2019 £12.50