Things You Need to Know
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Return and Refund Policy
We gladly accept returns and cancellations:
Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase. Cancellations are subject to a cancellation charge of £25 to cover card merchant service and admin fees. If a courier has been booked and paid for the full cost of delivery charge will be paid by the customer (Yellow Pigeon Bespoke Furniture contributes 50% towards delivery)
We don't accept exchanges
But please contact us if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
Custom or personalised orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We aim to provide a personal service as far as possible and we are pleased to offer free delivery with this piece in person via our own 'Pigeon Post' with a fully blanketed service to 100 mile radius of SY7 8QG postcode within 5-7 business day of receiving your order. We offer delivery to ground floor only and we shall be in touch directly after your purchase to arrange a suitable delivery date. If you are located outside of our 100 mile radius, we would be delighted to arrange delivery via a third party furniture courier with a fully blanketed service within Mainland UK for a small surcharge per the pricing scale below. Third party courier service is for a one man service to ground floor only and assistance would be required with unloading:
0 - 100 miles within 5 - 7 business days £0
100 - 150 miles within 5 - 7 business days £30
150 - 200 miles up to 14 business days £40
200 - 250 miles up to 14 business days £50
For shipping over 250 miles, to avoid disappointment please contact us with your postcode for an indicative quote and timeframe
Congestion zone surcharges may apply